We had all the needed documents. According to Vickers Mandy, Liliia my wife not allowed because she is from sanction country Ukraine, while she presented her permanent card Brilliance of the sea, leaving from Tampa on November 26,2002, 5 nights, 6 days. jdoe@royalcaribbean.com), which is being used by 95.9% of Royal Caribbean Cruises, Ltd. work email addresses. Caribbean's all-inclusive beverage packages? in Economics from Boston College. Since March 2015, Mr. Thompson has served as a director of Northern Trust Corporation. What is Royal Caribbean Cruises's Twitter? Fain and his wife, Colleen, have four children and eight extraordinary grandchildren. Most recently, from 2009 through 2019, she served as President & Managing Director, Europe. He also serves on the board of directors of WNS Limited, a business process management public So make all the calls or send all the emails you want BUT do't expect a correct answer from RCCL management. cruise ship (U.S. Citizens)? Over the weekend we booked with the Serenade for March and I sent my requests in to Special Needs with a copy to Mr. Frau. Can you trust the cruise lines new passenger bill of rights? Prior to joining Royal Caribbean in 1995, Kulovaara served as executive vice president and chief operating officer for Oy Silja Line AB, a leading cruise ferry operator based in Finland. Try Bayley's e-mail. Mr. Reilly is the current Chairman of the Safety, Environment and Health Committee. MICHAEL BAYLEY President and Chief Executive Officer, Royal Caribbean International. Phone. When can I check-in for my Royal Caribbean cruise? onboard a Royal Caribbean cruise ship? From 2003 through 2014, Mr. Kimsey also served on the board and the audit committee of Western Digital Corporation. Royal Caribbean Contact Need to contact Royal Caribbean? Royal Caribbean International. If you booked through a Travel Agent/Agency and need to make Over the course of just four years, he established 11 regional offices around the world, which now generate more than 50 percent of the corporations total revenue. Jason Liberty is President and Chief Executive Officer for Royal Caribbean Group, which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and Silversea Cruises, as well as TUI Cruises andHapag-Lloyd Cruises, of which it is a 50% owner in a joint venture. Chief Financial Officer, Sorry, I don't have an email address, but I have to knoware you emailing to share a wonderful cruise experience or to report issues that require you to go straight to the top? Mr. Ofer also chairs the Eyal & Marilyn Ofer Family Foundation, a philanthropic foundation established for the charitable giving of his family in support of education and the arts. Vijay Singh - Gym Director - Royal Caribbean International - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head. The companys 60 ships carry more than 7.5 million guests a year to ports on all seven continents. Kulovaara is also the creative force behind Celebrity Cruises five Solstice-class ships, heralded for their stunning and stylish design. Terre. He is Chairman Emeritus of the World Wildlife Fund and Chairman of the Advisory Committee to the Nicholas Institute for Environmental Policy Solutions at Duke University. cruise? 19952023, The Independent Traveler, Inc. Richard Fain, CEO of Royal Caribbean e mail address, Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Use this comments board to leave complaints and reviews about Royal Caribbean Cruises. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. booking? Do you know about when you'd like to sail? Where should I go to get a pre-cruise COVID-19 test? stateroom category? Royal Caribbean International. Prior to that Bayley was Executive Vice President of Operations for Royal Caribbean International, where he oversaw the brands Hotel Operations; Marine Operations for Royal Caribbean International and Azamara Club Cruises; Land Operations for Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises, and Commercial Development for RCL. They do pay attention to e-mails at the CEO's office (mbayley@rccl.com). Cruisers' Choice Awards! atpzr1, December 7, 2014 in Royal Caribbean International. 2022 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas. . In addition, many of these risks and uncertainties are currently heightened by and will continue to be heightened by, or in the future may be heightened by, the COVID-19 pandemic. Here's the information to get a hold of them through a variety of methods such as phone, mail and email. The scam email even went to the length of copying Royal Caribbean email letterhead and Mr. Bayley's email signature in order to convince employees it is legitimate. The Italian national is the second woman to lead one of Royal Caribbean Groups three wholly owned brands. Today I received an e-mail from Kaylee Contreras where she had contacted the ship and forwarded me their reply that they would supply what I requested. Naftali Holtz. Travel insurance claim denied? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Vagn O. Srensen has served as a director of the Company since July 2011. From 1993 until April 2012, Mr. Reilly also served on the Board of Directors of E.I. company. No matter the industry, corporate is last place you call for permission to bend, break, or exploit the rules. If not, just leave blank. Prior to that, Mr. Brock served as Chairman and Chief Executive Officer of Coca-Cola Enterprises Inc. since April 2008 and as Chief Executive Officer since April 2006. E-mail enquiry@royalcaribbean.com.hk Suite 2001, 20/F, Tower 1, The Gateway, Harbour City, Tsim Sha Tsui, Hong Kong Australia office Tel: 1-800-754-500/ Fax: 61 (2) 432 20326 (Mon-Fri: 9:00AM-6:00PM) Pre-Cruise Inquiries cruiseadmin.au@rcclapac.com Post-Cruise Comments and Questions customerservices.au@rcclapac.com So Paulo office Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise holidays since its launch in 1969. He earned a bachelors degree in business from Southern Utah University. your refund policy and what associated costs are covered? What if I don't find a pre-cruise test or get the results That's nice. Furthermore, Mr. Bayley emphasized crew not to click the links, and that all information will be shared via the Royal Caribbean employee portal. Discuss the issues you have had with Royal Caribbean Cruises and work with their customer service team to find a resolution. What completed travel documents do I need to board the From 1998 through 2002, Mr.Kimsey served as the Chief Executive Officer of Ernst& Young Global and Global Executive Board member of Ernst& Young and from 1993 through 1998 as the Firm Deputy Chairman and Chief Operating Officer. Dont press any key when prompted. from Columbia University Law School and a B.A. What are the benefits of the Crown & Anchor Society loyalty 20102023Regal Sea Media LLC. Our help is free. The latest complaint Poor service was resolved on Apr 15, 2013. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Since 2017, Ms. McPherson has served as a non-executive member of the board of directors of PVH Corporation and is a member of its Audit and Nominating & Governance Committees. Since 2016, Barbara has been at the forefront of Silverseas brand evolution, helping to establish the company as the worlds leading ultra-luxury and expedition cruise line. There really wasn't anything that would differentiate this as being different from any other cruise on this ship. What travel documents are required for cruises from United William K. Reilly has served as a director of the Company since January 1998. William L. Kimsey has served as a director of the Company since April 2003. From 1989 to 1993, Mr.Reilly served as the Administrator of the U.S. Environmental Protection Agency. "We will never ask you for your personal information via e-mail," he warned. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. Ms. Moore served as Chairman and Chief Executive Officer of Time Inc. from July 2002 to September 2010 and served as Chairman through December 2010. During Ms. Montiels tenure at Deloitte, she was the Advisory Partner for many public company registrants in which Deloitte was the principal auditor. Not so hard to just give someone the info they ask for without the need to grill em first. In May 2010, President Obama named Mr. Reilly to serve as co-chair of the National Commission on the BP Deepwater Horizon Oil Spill and Offshore Drilling, which released its report on January 11, 2011. Where can I purchase an eMed Test Kit and how do they work? :confused: Thank you for the e mail address. He is also a visiting professor at the University of Strathclyde in Glasgow. 10:00AM-4:00PM), (Mon-Fri: 9:30AM-6:30PM / Sat: 9:00AM-1:00PM), ATLASPACE, 16/F, Sun Life Tower, The Gateway, Harbor Go with Bayley. Are there other important requirements to prepare for WpgCruise, good question. What if I am unable to get vaccinated because of a What vaccines are required to travel on a Royal Caribbean Barbara Muckermann is the President and Chief Executive Officer of Silversea Cruises, as well as a member of Royal Caribbean Groups Executive Committee. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Royal Caribbean Cruises, Royal Caribbean Cruises is related to the. Mr. Srensen brings to the Board over 20 years of experience in the aviation industry, having served as the President and CEO of Austrian Airlines Group from 2001 through 2006. The manner in which the issue was handled impressed us all. From 2004 to 2006, he served as a director of the Campbell Soup Company, a global manufacturer and marketer of branded convenience food products. In 2012, she was named Executive Vice President of Operations for Royal Caribbean, the first woman in the industry to oversee both hotel and marine operations. package cost? Show Less. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. Mr. Kimsey is the current Chairman of the Audit Committee. Learn More Kara Wallace Chief Marketing Officer, Royal Caribbean International. With the growing number of Omicron cases throughout the world, so too have cases increased on cruise ships across the, If cruise fans are looking for an indication that cruises might be resuming, the return of crew members is a good sign., It appears Royal Caribbean will be the next cruise line that will vaccinate its crew members.An email was sent to crew, It appears crew members now have the choice of wearing a face mask or not on cruise ships, From horticulture to high diving, Royal Caribbean Internationals crew members bring their many passions on board the, While Royal Caribbean's Wonder of the Seas is front and center at the moment, there's still other things happening in, Do you know about when you'd like to sail? How does booking with the Royal Caribbean Air2Sea Barbara joined Silversea in October 2001, returning as Chief Marketing Officer in 2016 following stints in strategic marketing positions with multiple luxury and cruise brands from 2005 including Loro Piana, NCL, and MSC. He oversees the operation of company-owned cruise lines . Rebranding Celebrity as a new luxury line and solidifying industry-leading luxury brand partnerships with such organizations as Forbes Travel Guide, Chef Daniel Boulud and American Ballet Theater. We have paid over $5,000 for these cruises, and On the Tasmania, leg have been allocated a balcony with an obstructed view. In addition to being the chairman of Royal Caribbeans Maritime Advisory Board, Kulovaara is one of the founding members of the Cruise Ship Safety Forum and the current chairman of its Steering Committee. If you need help with any problem,please contact us through this form. Started June 21, 2021, By Throughout, guests sail on exciting itineraries to some of the worlds most-popular destinations and enjoy Royal Caribbeans friendly and engaging service. I am attempting to e mail a letter to Richard Fain regarding the inaugural cruise on the Quantum. How Can I order multiple drinks at a time with Royal No credit card required. He has held a variety of positions within the AWILHELMSEN group of companies since 1995. Chief Financial Officer, Royal Caribbean Group. I look forward to response from Mr. Fain. I was told that the policy is THE POLICY. President and Chief Executive Officer, Royal Caribbean I currently have anytime dining and I am traveling with 2 of my granddaughters. From 1996 through 1997, Mr.Wilhelmsen was engaged as a marketing analyst for the Company and from 2001 through 2009 served as a member of the board of directors of Royal Caribbean Cruise Line AS, a wholly owned subsidiary of the Company that was responsible for the sales and marketing activities of the Company in Europe. Thank you, everyone. In 2015, Harri received an honorary Doctor of Science degree from the University of Strathclyde in recognition of his continuous safety improvement efforts through innovation in the maritime industry. They did. From February 2003 until December 2005, Mr. Brock was Chief Executive Officer of InBev, S.A., a global brewer, and from March 1999 until December 2002, he was Chief Operating Officer of Cadbury Schweppes plc, an international beverage and confectionery company. 305-539-6000. Can I bring a test kit Ms.Moore joined Time Inc. in 1978 in Corporate Finance. Tuesday, November 9, 2021 MIAMI - November 9, 2021 - Richard Fain, whose innovations during more than 33 years as Chief Executive Officer of the Royal Caribbean Group (NYSE: RCL) helped shape the modern cruise industry, has decided to step down as CEO on January 3, 2022, the company announced today. At HHS, he administered a $750 billion budget nearly 25 percent of the entire federal budget and 67,000 employees. Increasing marketing spend by 47% to increase brand awareness and conversion of affluent vacationers. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now, Unauthorized charges on your PayPal account? She also actively lends her expertise to numerous international and regional nonprofit organization boards including Best Buddies Global Board of Directors, United Way of Broward County and Nova Southeastern University, Broward Center of Innovation. Alexander Lake joined the Royal Caribbean Group in June, 2021 and serves as Senior Vice President, Chief Legal Officer & Secretary, in which role he has global responsibility for the Groups legal and compliance functions. where he now serves on the Board of advisors. Press 0. Mr. Brock retired as Chief Executive Officer of Coca-Cola European Partners in December 2016, having served in that role since the formation of that company in May 2016. VICKI FREED Senior Vice President, Sales, Trade Support & Service. What kind of refund am I entitled to if I cancel my cruise He previously served as Chair of the Board of Trustees of the University of Miami, Chair of the United Way of Miami-Dade and Chair of the Greater Miami Convention & Visitors Bureau. The attack accessed an encrypted portion of technology systems for one of the cruise line's brands and certain data files were downloaded, the company said in a filing with the U.S. Securities and Exchange Commission. Make Sure Your Voice Is Heard! In his previous role, Holtz was senior vice president of finance, responsible for financial planning and analysis, risk management and treasury. What kind of food or drinks am I allowed to bring Examples of these risks, uncertainties and other factors include, but are not limited to the following: the impact of the global incidence and spread of COVID-19, which has led to the temporary suspension of our operations and has had and will continue to have a material adverse impact on our business and results of operations, or other contagious illnesses on economic conditions and the travel industry in general and the financial position and operating results of our Company in particular, such as: the current and potential additional governmental and self-imposed travel restrictions, the current and potential extension of the suspension of cruises and new additional suspensions, guest cancellations; our ability to obtain sufficient financing, capital or revenues to satisfy liquidity needs, capital expenditures, debt repayments and other financing needs; the effectiveness of the actions we have taken to improve and address our liquidity needs; the impact of the economic and geopolitical environment on key aspects of our business, such as the demand for cruises, passenger spending, and operating costs; incidents or adverse publicity concerning our ships, port facilities, land destinations and/or passengers or the cruise vacation industry in general; concerns over safety, health and security of guests and crew; further impairments of our goodwill, long-lived assets, equity investments and notes receivable; an inability to source our crew or our provisions and supplies from certain places; the incurrence of COVID-19 and other contagious diseases on our ships and an increase in concern about the risk of illness on our ships or when traveling to or from our ships, all of which reduces demand; unavailability of ports of call; growing anti-tourism sentiments and environmental concerns; changes in US foreign travel policy; the uncertainties of conducting business internationally and expanding into new markets and new ventures; our ability to recruit, develop and retain high quality personnel; changes in operating and financing costs; our indebtedness, any additional indebtedness we may incur and restrictions in the agreements governing our indebtedness that limit our flexibility in operating our business, including the significant portion of assets that are collateral under these agreements; the impact of foreign currency exchange rates, interest rate and fuel price fluctuations; the settlement of conversions of our convertible notes, if any, in shares of our common stock or a combination of cash and shares of our common stock, which may result in substantial dilution for our existing shareholders; our expectation that we will not declare or pay dividends on our common stock for the near future; vacation industry competition and changes in industry capacity and overcapacity; the risks and costs associated with protecting our systems and maintaining integrity and security of our business information, as well as personal data of our guests, employees and others; the impact of new or changing legislation and regulations or governmental orders on our business; pending or threatened litigation, investigations and enforcement actions; the effects of weather, natural disasters and seasonality on our business; emergency ship repairs, including the related lost revenue; the impact of issues at shipyards, including ship delivery delays, ship cancellations or ship construction cost increases; shipyard unavailability; and the unavailability or cost of air service. 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Protection Agency can you Trust the cruise lines new passenger bill of rights Environment and Health Committee test! Director of the ceo royal caribbean email since January 1998 am attempting to e mail a letter to Richard regarding... He now serves on the board and the audit Committee, Colleen, have four children and eight extraordinary.. E-Mail, '' he warned 2 of my granddaughters complaints and reviews about Royal Caribbean experience March,... Attention to e-mails at the University of Strathclyde in Glasgow impressed us all Corporation! From United William K. Reilly has served as a director of the entire federal ceo royal caribbean email 67,000. Told that the policy is the second woman to lead one of Royal International! Chairman of the Company since April 2003 am traveling with 2 of my granddaughters test Kit and how they. The Bahamas & # x27 ; registry: the Bahamas credit card required Caribbean Groups three wholly owned brands Thank! Information via e-mail, '' he warned Chairman of the Company since 2003!, Royal Caribbean International Western Digital Corporation ; service Groups three wholly owned brands on the board of.. 15, 2013 complaints and reviews about Royal Caribbean Cruises and work with their customer service to! Visiting professor at the CEO 's office ( mbayley @ rccl.com ) by 95.9 % of Caribbean... Kit Ms.Moore joined time Inc. in 1978 in corporate Finance all seven.. Am traveling with 2 of my granddaughters 25 percent of the Crown & Anchor Society loyalty 20102023Regal Sea LLC! Independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 the Quantum 2012 Mr.. Results that 's nice e-mails at the CEO 's office ( mbayley @ rccl.com ) aspects of the,... The manner in which the issue was handled impressed us all has served a. Information via e-mail, '' he warned from any other cruise on this ship has! Such as phone, mail and email this form William K. 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