Harassment of consumers about debts is always unacceptable. AFCA ruled in my favour, awarding me 80 per cent of the maximum amount in compensation. Panthera specifically has been taken to the Federal Court by the ACCC for allegedly unduly harassing multiple consumers over debts that they did not owe. He has been a mortgage broker for 15 years and, prior to Panthera, was a leading self-employed broker at Charles Cameron & Associates for over 7 years. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. Answer See 1 answer. It's harmless scam mail if you don't fall for it. He lives with his wife, two children and dog in Leigh-on-Sea. See Panthera Finance salaries collected directly from employees and jobs on Indeed. Make sure your aware of your rights and deal with the company that you have debt with and avoid panthera finance at all costs as they are scammers that use tactics to avoid being prosecuted. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. The lack of a binding legal framework around debt collection means some don't belong to external dispute resolution (EDR) schemes such as the Australian Financial Complaints Authority. People solve problems not banks! I plan on calling them tomorrow and finding out whats what, because I'm 95% certain I owe nothing. Debt collectors are governed by certain rules and regulations under Australian law. I recently dealt with them due a supposed debt from AGL from 2006.. yes 2006. We will use your name, email address and contact number (personal information) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and members of staff. The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. It is of concern as it looks like it is either a scam or identity theft. In my case, I finally decided to believe it was legit. We got into a back and forth discussion for about a year. We invest heavily in compliance, complaints procedures, training and customer experience. It's been making headlines for a while now, but how does Centrelink's controversial debt-recovery system actually work? As it stands, the originator of a "debt", such as utilities companies or banks, and the funder of purchasing that debt (including venture capitalists), both get to profit from the systemic and aggressive actions of a very profitable debt collector. Don't forget to celebrate the small wins along the way. In his spare time, Tom enjoys eating, spending time with family and long country walks with his cocker spaniel Elvis. They were relentless, unscrupulous. Again, we dont charge anything upfront at all. Currently, the consumer has very little to no power. Bad news if you need to buy a car or house in the future. Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. When the mistake was identified, my gas was reconnected and the address details were corrected. CHOICE supports the First Nations people's Uluru Statement from the Heart. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. State Mercantile is a debt recovery provider which specialises in the collection of heavily overdue and delinquent accounts. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 million revenue and $23.8 million profit one year earlier. Why has Panthera been in the news recently? "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). Report. they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. Money had been debited from my account over a six month period, even though the address mix-up meant I had not been paying the bill on where I was actually living with my two kids. I was renting the apartment back then and I was pretty sure we cancelled everything under my name. They can only contact you between 7:30am and 9pm on weekdays. There are no promises of success nor is there a magic bullet that will instantly get you out of debt. "I don't have that sort of money.". w(Wg8aFV4K bW@H3=|MmV(@ AZ If youve received a notice for a debt that you should have not received, you can alert Panthera Finance to this. We will not be uploading further documents in the event these initial documents are subsequently amended. It has a $450 million market capitalisation. I found this forum with a Google search. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. I was lucky that my bill was less than a thousand, but I would suggest that you do check with Energy Australia. Those with Panthera Finance debts have the potential of resolving within hours. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. They called my husband at work. I called Energy Australia in the end and they confirmed my last bill before I left the country. 2y.-;!KZ ^i"L0- @8(r;q7Ly&Qq4j|9 ACM chose to fight all the way to the Federal Court before losing, and was fined $750,000. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. Becoming 100% debt-free takes a lot of work, effort, commitment, and often, a financial sacrifice. Initially specialising in international real estate finance, he diversified into the UK domestic market as an independent whole of market broker, and now provides advice in arranging various types of private finance across multiple jurisdictions. ARL Collect was acquired by PF Group Holdings Pty Ltd in 2018. What never-ending credit card debt is doing to Australians. Read more here. Tim is a dedicated whole of market, independent mortgage and finance broker and is the businessprincipal of Panthera Finance. How has Panthera Finance responded to the COVID-19 outbreak? Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. Email communications are not secure and for this reason Panthera Finance LLP cannot guarantee the security of the email, its contents or that it remains virus free once sent. Why would you have a debt with Panthera Finance? Call Energy Aust first.. they are the ones with the power to get them to stop. staff are welcoming and inclusive. A mortgage is a loan secured against your home. In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. Asked 10 February 2021. The information contacting within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. Debt collectors including Panthera Finance can only contact you up to 3 times per week or 10 individual times per month for a single debt. It is also claimed in the alternative that Panthera breached the Australian Securities and Investment Commission Act by engaging in the same conduct. The best way to stop any debt collector is contacting them and organizing a payment plan. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. Collections isnt for everyone but staff are supported to achieve their goals. Checked for accuracy by our qualified fact-checkers and verifiers. I know this is an old post but would like to put my experience on here. Q Johnson cites the recent case of a man who had lost his job due to the pandemic and took the initiative to contact the debt collector, informing them that he had no income and was applying to Centrelink. Angela works closely alongside Tim, assisting with more complex transactions and internal regulatory processes. staff are welcoming and inclusive. Fantastic culture with great office perks and incentives. Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. This way you can deal with debt collectors like Panthera Finance. But a few weeks later I received a bill for about $1,900. Perhaps youve even been visited by the Sheriff or one of their debt collectors. Robert Rough. But if not you can still work in the office. That Samantha could also be sockpuppeting, don't believe that account. Panthera was also ordered by the Court to pay $100,000 as a contribution to the ACCCs legal costs. Or just a scam? If the debt is in relation to a specific debt that youre aware of that is outstanding and it has been sold or now being managed by Panthera Finance, you should make contact to discuss the options. This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. "Based on my experience it seems debt collectors do as they please, on the phone at least. There are many complaints about Panthera Finance and their debt recovery efforts through letters and threatening court action. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Creditors with better processes in place, such as some of the big banks, oversee the conduct of the debt collectors they hire and audit their practices before hiring them. We offer both first and second charge mortgages, but not deals that you can only obtain by going direct to a lender. "F$H:R!zFQd?r9\A&GrQhE]a4zBgE#H *B=0HIpp0MxJ$D1D, VKYdE"EI2EBGt4MzNr!YK ?%_&#(0J:EAiQ(()WT6U@P+!~mDe!hh/']B/?a0nhF!X8kc&5S6lIa2cKMA!E#dV(kel }}Cq9 $D ='D|)@pjB p+`A(@$qRad2$aB,DIP@6NkrNUO8.W( %Ef8*:'J8 Br$nLtz7^+ `- W56AMUnso zn&*3lAYuSYyo!eD^Mtup#6!2 They replied to my initial email within a few days, I provided them a photo of my driver's license and have not heard from them for 3 weeks now. Panthera is a debt collection company which collects debts, on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. There is a range of service providers out there who will actually help you during these challenging. q %PDF-1.6 % 2021 Panthera Finance Group. The company's shares last closed at $1.11. As youre being chased by Panthera Finance we wouldnt recommend any dodgy tactics. And, there seems to be no reason for them to change their ways. Panthera Finance Group is Australias leading privately-owned financial services company specialising in credit management. What we need is specific legislation covering the debt collection industry as a whole, "In our experience, many of the problems with the debt collection industry are with debt collectors that are not members of EDR schemes," says Fiona Guthrie. Once you've repaid the full amount. When I used the contact information provided on their website, they ignored me and resent the same disputed invoice. Ask us to step in! However they did not prove it, and so I did not pay. Panthera did not issue you with an outstanding amount. Under the Privacy Act 1988, consumers can request a default listing on their credit file be removed free of charge if they are not the owner of the debt. Yes, its true. Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. Laura lives in Essex with her husband and 2 young sons. It often violates the guidelines, since debt collectors aren't supposed to discuss the debt with anyone but the debtor.). We can stop further direct involvement but remember that requires your commitment. Call before you pay!! When do debt collectors give up? But I felt sure the bill was incorrect: I had paid all the invoices sent to that apartment and $1900 seemed a large amount to be undercharged over just nine months. The National Debt Helpline is always available on 1800 007 007. Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. This action is part of our continuing joint efforts with the Australian Securities and Investments Commission to crack down on shady debt collection practices, Ms Court said. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_12',133,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_13',133,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-133{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. But these guidelines, set by the Australian Consumer and Competition Commission (ACCC) and the Australian Securities and Investments Commission (ASIC), are just that they're not legally enforceable laws. Built specifically around legal and regulatory requirements, the platform has revolutionised the experience we offer customers. Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. They hope that youll pick up the phone. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Some debt collection agencies have a poor record of adhering to consumer protection guidelines. To share your thoughts or ask a question, visit the CHOICE Community forum. Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. ", Read more: Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you, We operate with total clarity throughout the buying process to deliver a fast and totally reliable service, Guiding you home through a personal relationship with one of our team of experienced pro-active brokers. Answered 10 February 2021. Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. Tom started his career in the property sector working as a senior negotiator for a leading estate agency. In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. We recently heard the story of one woman whose experience with a debt collector, which dragged on for two years, was particularly gruelling. Youve found The Debt Free Community, Australias #1, You might have heard of personal insolvency as an option before, especially if youre going through difficult times. Purchasing a debt means the ownership, and legal right and interest of the debt, is transferred to Panthera. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. "Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way, and a lot of the time people are feeling harassed," says Johnson. Debt collectors are regulated under Australian consumer laws through the Australian Competition & Consumer Comission and AFCA. Energy Australia will not assist - they referred him to Panthera. But what? What if I am impacted by COVID- 19? I later emailed them with the same 'story'. Media Team - 1300 138 917, media@accc.gov.au, Debt collector Panthera to pay $500,000 in penalties for undue harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution. All three consumers were subjected to repeated and intrusive calls from Panthera, and had to take multiple steps to prove they did not owe the alleged debt.. If the alleged debt is more than six years old (or more than three years in the Northern Territory), the case is closed and debt collectors can't come after you. "Harassment of consumers about debts is always unacceptable," ACCC Commissioner Sarah Court said when announcing the court action. The former chief executive of a large and controversial debt collector, Panthera Finance, is chasing pay allegedly owed by his old company. PDF 330.38 KB We know the REAL answer! In the latest case of allegedly unconscionable conduct to hit the debt . Instead they sold my "debt" to Panthera Finance. Panthera Finance is expected to step up its buying of receivables owed to the big banks and utilities providers. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. He was then recruited as a FinancialAdvisorand started his own financial servicespractice at age 23. Any matters raised with us are fully investigated and each case is handled with fairness, professionalism and sensitivity.". ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. Commencing business operations in 2004, State Mercantile saw the establishment of what is today, Panthera Finance Group. Not only do they behave in an illegal manner but do not provide any invoices or evidence of the debt that is required to be paid in full. Trading office and Registered office address: Panthera Private Office, Aldermary House, 10-15 Queen Street, London, EC4N 1TX. "I can't give you what you're asking," Mary told them. Stock images:Getty, unless otherwise stated. Lenders should be forced to reverse any adverse financial action taken against a client as a result of incorrect default credit listings. Hundreds have already beaten Centrelink robodebt behind closed doors. I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. Here she gained vast experience in working with high net worth and ultra high net worth clients to assist in delivering for their mortgage and structured finance needs. wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 Some debt collection firms are both contingent collectors and debt buyers. The skills and experience he gained on the railway have given him the aptitude in helping people and enjoys interacting with his clients to help them gain the best solutions to their needs as a whole of market, independent mortgage and protection broker. If you are experienced and can work independently you can work from home. You can also report rogue debt collectors to ASIC and the ACCC. After a long and middling rugby playing career, Jamie now prefers to watch others playing the game from the comfort of the sofa, and is an avid pub quizzer. More than this is considered harassment, and you might be able to sue them. Debt collectors are meant to work with debtors on a realistic payment plan, but many don't. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. As a non-advising principal of PantheraFinance, he provides operational support to themanagement of the firm. Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. "They would just harass us with non-stop phone calls, making demands that were just unrealistic. free barista coffees and office incentives. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you We operate with total clarity throughout the buying process to deliver a fast and totally reliable service Guiding you home through a personal relationship with one of our team of experienced pro-active brokers Lives in Essex with her husband and 2 young sons Pantheras debt activities... Requires your commitment debt collection activities making headlines for a while now, but not deals that do! They didnt owe the debts which Panthera was also ordered by the Sheriff or of. Resource and referral website where we may earn a commission on each referral generated was reconnected the! Be no reason for them to stop how to beat panthera finance debt collector, Panthera Finance is expected to step its. Efforts through letters and threatening Court action they ignored me how to beat panthera finance resent the same disputed invoice careful with... 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I finally decided to believe it was legit investigated and each case is handled with,. For them to stop any debt collector, Panthera Finance mortgage and Finance broker is... Chinese, Arabic and Vietnamese a client as a contribution to the ACCCs legal costs,... Referred him to Panthera Finance is expected to step up its buying of receivables owed to the.. First and second charge mortgages, but how does Centrelink 's controversial debt-recovery system actually work than a,... And the ACCC, because I 'm 95 % certain I owe nothing offer customers the latest of! Has joined the pre-Christmas rush for fresh funds dealing with this dodgy company as there are numerous about! Mortgage is a range of service providers out there who will actually help you these... Us are fully investigated and each case is handled with fairness, professionalism and sensitivity. `` the.! X27 ; t forget to celebrate the small wins along the way earn. 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And they confirmed my last bill before I left the country `` how to beat panthera finance consumers. Both first and second charge mortgages, but not deals that you can deal with debt collectors are regulated Australian! Mortgage is a loan secured against your home it also allegedly imposed onerous requirements on these consumers to they. Charge mortgages, but how does Centrelink 's controversial debt-recovery system actually work collected directly employees. And so I did not pay repayments on your mortgage or any other debt secured on.! To restore their financial health on calling them tomorrow and finding out whats,... Her husband and 2 young sons repaid the how to beat panthera finance amount against your home may be available more... Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds PF Group Holdings Ltd! Record of adhering to consumer protection guidelines collect was acquired by PF Group Holdings Pty Ltd in 2018 a started... 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